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Got questions or need assistance? We're thrilled to assist! But hey, your answer might already be waiting for you. We highly encourage you to check out our FAQ first—it's the fastest way to get answers to common questions about orders, shipping, returns, and more.
General
Is this suitable for beginners?
Absolutely. Reformly was created with beginners in mind. No prior Pilates experience needed. Our instructors guide you step by step — all you have to do is show up.
Will I stay motivated at home?
You’re not doing this alone.
Our 28-Day Challenge gives you structure, accountability, and daily videos that keep it fun and flexible. Plus: you’ll be part of our reformly community cheering you on.
Is it hard to store or set up?
Not at all. The board comes fully pre-assembled. Just unfold it, and you’re ready to go. After your session? Fold it back and slide it under the couch — it’s that simple.
How fast will I see results?
Many reformly members feel the difference in just 1-2 weeks — stronger core, better posture, more energy. Stick with the 28-Day Challenge, and you’ll feel like a new you.
What comes with the board?
You’ll get everything you need to get started right away. The reformly Board arrives ready to use, complete with the foot and hand bars already in place. We also include a comfy foam knee pad to protect your joints during workouts. And for a limited time, you’ll get free access to our full 28-Day Challenge, bonus add-ons, and a supportive online community to keep you going.
How does the 28-Day Challenge work?
You’ll get daily short workouts (10–20 mins) you can follow at your own pace. Each day builds on the last. It’s designed to help you feel progress — and enjoy it.
Is there a weight limit?
Yes — the Reformly board supports up to 200 kg (530 lbs) safely and comfortably.
Do I need any extra equipment?
Nope. Everything is included to start right away. Just grab a mat if you want extra comfort — but the board already comes with a soft foam pad for your knees.
Shipping & Returns
Where do you ship to?
We offer free worldwide shipping! Shipping to 65+ countries. Please see our shipping policy to find your country and shipping times.
How long is the shipping time?
Shipping could take up to 8 business days.
Because the board is slightly larger and ships globally, delivery may take a little longer than usual. Thank you for your patience — it’s worth the wait.
How can I track my order?
After we process your order, you will receive a tracking-number by email. With this number you can track the status of your order on our own tracking page on our site.
Do you offer warranty for your products?
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects for 2 years.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover issues that are not attributable to a manufacturer defects.
Can I return my order?
All returns must be postmarked within fourteen (14) days of the delivery. All returned items must be in new and unused condition, in the original packaging. See our return policy for more info
Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
I didn't receive my full order, what to do?
We’re so sorry about that! Sometimes items arrive in separate packages. But if something’s truly missing, just reach out to us at hey@reformlyboard.com and we’ll make it right — promise.
How can I contact you?
You can contact us by filling in the contact form below or by sending us an e-mail to hey@reformlyboard.com
Contact form
Couldn't find what you were looking for in our FAQ?
No worries — we’re here to help! You can reach out to us anytime by emailing hey@reformlyboard.com, or simply use the contact form below.
Our support team is available Monday to Friday, 9AM – 5PM CET, and aims to respond within 24 hours.
Reformly Ltd
4th Floor Office
205 Regent Street
W1B 4HB London
United Kingdom